At The Sugar Petals, we take pride in delivering high-quality products to our customers. Please review our return and refund policy before making a purchase.

No Returns & No Refunds

Once an order has been delivered, we do not accept any returns or offer refunds under any circumstances.

Damaged or Defective Products

If you receive a damaged or defective product, we offer the following resolutions:

• A replacement of the damaged item (subject to availability).
• A free voucher of equivalent value for future purchases.

Eligibility for Refund or Voucher

• Any claims for damaged or defective products must be reported within 1 to 2 hours of delivery.
• You must provide clear photos or videos of the damaged product and its packaging as proof.

Non-Eligibility for Refund

• We do not provide refunds for change of mind, incorrect address, personal preferences, or delays due to external factors.

By placing an order with The Sugar Petals, you agree to this policy. If you have any concerns, please reach out to our support team immediately.